Claims

Insurance Zone Assist: 0861 467 966

Claims Email: claims@insurancezone.co.za


Claims Processes

Here’s what to do in the case of different claims:

Roadside Assist:

Roadside Assist

Call the Insurance Zone Assist call centre on 0861 467 966.

Provide the call centre with your details.


Geyser Claim:

Geyser Claim

Immediately switch the geyser off at the mains.

Open the hot water tap to empty the geyser and prevent further damage.

Call the Insurance Zone Assist call centre on 0861 467 966

Make sure that you remember to close the taps.


Cellphone Claim:

Cellphone Claim

Contact your service provider immediately to blacklist a stolen phone.

In the case of theft, report to the police and get a case number.

Inform us of the incident.

Complete the Property Loss claim form.

Forward it to us with a copy of the blacklisting report.


Burglary/Theft Claim:

Theft Claim

Contact the police to report the burglary/theft and get a case number.

Inform us immediately so an assessor can evaluate the loss.

Complete a Property Loss claim form.

Forward the completed form to us within 24 hours of the incident.


Motor Accident Claim:

Motor Accident Claim

Do not admit to or accept liability.

Get other person’s name, ID, phone number, car registration and address.

If the vehicle is towed, get the contact details of where it was taken.

Report the accident to the police within 24 hours and get a case number.

Complete the Motor Vehicle Accident Claim Form.

Forward completed form to us within 24 hours of the incident.


Motor Theft/Hijack Claim:

Motor Theft/HiJack Claim

If applicable, contact your satellite tracker and the police immediately.

Get a police case number.

Complete the Motor Vehicle Theft Claim Form.

Forward completed form to us within 24 hours.


Contact us for assistance on your claim

Claims General
Sending

If you’re looking to partner with a new administrator, Insurance Zone should head your list.

Find Out More

Need cover for your business? Engineering or construction? Agriculture, marine or wildlife? Hospitality? SME or corporate? Anything else?

Find Out More

Precious and valuable things (and people) deserve proper cover. You deserve peace of mind.

Find Out More

Need life cover, estate or retirement planning or medical aid? You may not want to think about it, but you need to plan for it.