Claims

How to submit a claim for

  1. In the app press the panic button and the call centre will call you back to assist
  2. Call the Insurance Zone Assist call centre on 0861 467 966.
  3. Provide the call centre with your details.
  1. Contact your service provider immediately to blacklist a stolen phone.
  2. In the case of theft, report to the police and get a case number.
  3. Inform us of the incident.
  4. Complete the Property Loss claim form.
  5. Forward it to us on customercare@insurancezone.co.za with a copy of the blacklisting report.
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  1. Contact the police to report the burglary/theft and get a case number.
  2. Inform us immediately so an assessor can evaluate the loss.
  3. Complete a Property Loss claim form.
  4. Forward the completed form to us within 24 hours of the incident.
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  1. If you have downloaded our app please proceed to the motor accident claims page on the app to continue.
  2. Do not admit to or accept liability.
  3. Get other person’s name, ID, phone number, car registration, and address.
  4. If the vehicle is towed, get the contact details of where it was taken.
  5. Report the accident to the police within 24 hours and get a case number.
  6. Complete the Motor Vehicle Accident Claim Form.
  7. Forward completed claim form to us within 24 hours of the incident.
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  1. If applicable, contact your satellite tracker and the police immediately.
  2. Get a police case number.
  3. Complete the Motor Vehicle Theft Claim Form.
  4. Forward completed form to us within 24 hours.
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All you need to know

Customer Care

24/7 Insurance Zone Customer Care Hotline: 0861 467 966