Over one million car accidents occur each year in South Africa. Fortunately, most of them involve only property damage – damage to the vehicle as opposed to the drivers and passengers.
Here is a list of guidelines to follow if you are involved in a car accident:
Contact the 24hr Orange Assist Emergency Helpline: 0861 467 966
Stop and call for help
- Stop, switch on your hazards to warn other vehicles and climb out of your car if it is safe to do so.
- Call an ambulance and the police if passengers, drivers or pedestrians are injured.
Clear the road
- Move any cars that are obstructing the flow of traffic, but be sure to mark their position on the road first if available, or to photograph the scene before the cars are moved. NOTE: If a person or animal has been injured in the accident do not interfere with the evidence or move any vehicles unless those vehicles are obstructing the traffic completely.
Assess the damage
- For insurance purposes take photos of the accident from as many different angles as possible. Take close-up photos of any damage to your car and any other cars involved.
Questions and answers
- Take down the following information from all other drivers involved in the accident as well as from people who witnessed the accident: Full names and surnames, ID numbers, contact details, vehicle registration, description of the vehicles (make, model and colour), Names and contact details of the police officials, paramedics and tow truck drivers
- Take down the following details about your surroundings such as the street name and suburb, time of the accident, road conditions and visibility
- Remember to also take note of what happened immediately before and after the accident, for example was the other driver drunk, talking on his/her cell or driving
Report the accident to the police
- Report the accident to the police within 24 hours. If you are injured or in hospital and cannot report the incident within 24 hours, do so as soon as you possibly can and explain why your report is delayed.
- Note: It is an offence not to report an accident in which another person has been injured or in which someone else’s property has been damaged even if neither of the parties intends taking legal action.
Report the accident to your insurance company
- Report the accident to your insurance company and submit a claim where relevant.
- Note: Report the accident to your insurance company even if you don’t intend submitting a claim to them. This is important because if you caused the accident another party involved in the accident may wish to make a claim against your policy. Click here to submit a motor accident claim form
Download the Orange Assist App for road and accident assist at the touch of a button and to submit claims via the app.
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